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Performance issue - win17.securedc.com

Last post 08-12-2007, 3:26 AM by admin. 3 replies.
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  • Performance issue - win17.securedc.com

     08-09-2007, 10:32 PM

    Moderator
    We are currently investigating an issue with win17.securedc.com which is causing slow website performance server-wide.  Web sites on this server are currently taking longer than normal to load, and there may be short periods of complete downtime while we narrow down the source of the issue.  Additional information will be posted here as soon as it becomes available.  Thank you for your patience.

    Administration
    Servergrid - Windows Hosting Experts
    http://www.servergrid.com

  • Re: Performance issue - win17.securedc.com

     08-11-2007, 7:18 AM

    Moderator
    Although we have a couple final hardware components left to swap this morning to complete the process of ruling out a hardware problem, for contingency purposes we've also been preparing a new server during the course of this investigation, and that server is now ready to use.  At this time we will either find and replace faulty hardware or move the server's accounts over to the newly-built server.  Updates and changes to status will be posted here as soon as they are available.

    Administration
    Servergrid - Windows Hosting Experts
    http://www.servergrid.com

  • Re: Performance issue - win17.securedc.com

     08-11-2007, 8:53 PM

    Moderator
    Today's completion of the hardware troubleshooting did not yield any results, so we are considering the original issue to have been caused by software inconsistencies in Windows and/or IIS.  During this process we have continued with the migration of all server data to the new server and we will be finalizing that migration in order to bring this matter to a close and restore normal performance to your web sites.  On a shared server it is not a quick process to move all the data, set correct permissions, and configure the web server software for each web site but we are a good portion of the way through the process and someone will continue to be assigned to this nonstop until the process is complete.  We'll keep you posted here with any new information, thank you for your patience.

    Administration
    Servergrid - Windows Hosting Experts
    http://www.servergrid.com

  • Re: Performance issue - win17.securedc.com

     08-12-2007, 3:26 AM

    Moderator
    The migration to the new server has completed, and DNS has been changed to point all web sites to the new server.  We will leave the old server active for the next 48 hours or so to allow for complete DNS propagation while both servers remain active.  We duplicated the software environment as much as possible but please double check that your web sites are operating properly to determine if they may need any additional components installed.  Also since win17 has always defaulted to asp.net 1.1, for sites which were previously upgraded to asp.net 2.0 we will need to reconfigure your framework version.  Please let us know via a ticket if we can assist with this or any other configuration you may need.  We are considering this matter to be closed but will update this forums post should there be any remaining server-wide issues to report.

    Administration
    Servergrid - Windows Hosting Experts
    http://www.servergrid.com

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