Servergrid UserLink

Servergrid has the worst customer service department I've ever encountered. I teach web design and deployment in college and some of my students have even told me how unhappy they have been with Servergrid's lack of customer support. Now that I have personally experienced it, I agree with my students. I have never been treated so rudely nor have I ...

Back when the ''LIVE CHAT'' worked (and didn't just disappear when you click the submit button, I asked what was required to put a hold on or cancel my account (as I had other projects and had a bare hosting plan just sitting there wasting me money.) The person I talked to told me to simply delete my auto-payment information and everything would ...

I've been reading the posts regarding the 'great' customer service and I am at a loss. What does one have to do to get 'great' customer service from Servergrid? I can't find answers in the knowledge base, live chat doesn't work, you can't call anyone because they don't believe in phones - only email and it sometimes takes hours or days to get a ...

I would like to thank you all for the excellent (effective - accurate – fast)  support provided.